Refund Policy

The information provided on this website is for general informational purposes only and does not constitute financial, investment, legal, or professional advice.

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Nexar Growth Group (Pty) Ltd (Registration Number: 2023/990672/07) operates strictly as an introducer and facilitator of commercial opportunities. We do not provide advisory, intermediary, or financial services and are not regulated as a financial services provider.

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All services referenced on this website, including but not limited to capital raising, fuel and petroleum supply, and AI or data solutions, are delivered by independent third party providers. Nexar Growth Group’s role is limited to facilitating introductions and supporting commercial engagement between parties.

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Nothing on this website constitutes an offer, solicitation, or recommendation to invest, transact, or enter into any agreement. Any reliance placed on the information provided is strictly at your own risk.

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Nexar Growth Group makes no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any information, opportunity, or third party service. We do not guarantee outcomes, performance, or results of any kind.

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We do not accept responsibility or liability for the actions, omissions, performance, or delivery of any third party provider introduced through our platform. Any agreements entered into are solely between the relevant parties.

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To the fullest extent permitted by law, Nexar Growth Group shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of this website, reliance on any information provided, or engagement with any third party.

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By using this website, you confirm that you have conducted or will conduct your own due diligence and, where necessary, will seek independent professional advice before entering into any transaction.

Nature of Services

Nexar Growth Group operates as an introducer and facilitator of commercial opportunities.

Fees charged are for:

• Access to networks and opportunities

• Time, expertise, and commercial facilitation

• Strategic positioning and introductions

We do not guarantee outcomes, transactions, or results.
 

2. No Outcome Based Refunds

All fees paid to Nexar Growth Group are non refundable based on the outcome of any introduction, transaction, or engagement.

This includes but is not limited to:

• Unsuccessful deals or negotiations

• Third party failure to perform

• Changes in client circumstances or strategy
   

3. Upfront and Retainer Fees

Any upfront fees, retainers, or onboarding fees are non refundable once work has commenced.

Work is deemed to have commenced upon:

• Initial consultation or engagement

• Introduction to any third party

• Strategic or commercial work performed
   

4. Introducer Fees and Commissions

Where Nexar Growth Group earns an introducer fee or commission:

• Such fees are earned upon successful introduction or as defined in a separate written agreement

• No refunds will apply once the introduction has been made or the trigger event has occurred
   

5. Exceptions

Refunds, if any, are granted solely at the discretion of Nexar Growth Group and will only be considered in cases of:

• Administrative error resulting in incorrect billing

• Duplicate payments

No refunds will be granted for dissatisfaction with outcomes or third party performance.
 

6. Third Party Payments

Any payments made directly to third party providers are subject to their own refund policies.

Nexar Growth Group accepts no responsibility for third party refunds or disputes.
 

7. Chargebacks and Disputes

Clients agree not to initiate chargebacks or payment reversals without first engaging Nexar Growth Group to resolve the matter.

Unauthorised chargebacks may result in:

• Immediate suspension of services

• Legal recovery of fees

• Additional administrative or legal costs

8. Dispute Resolution

In the event of any dispute arising from services provided, the parties agree to first attempt to resolve the matter through good faith negotiations.

If the dispute is not resolved within 10 business days, the matter shall be referred to mediation in the Republic of South Africa.
 

If mediation is unsuccessful, the dispute shall be finally resolved through arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa.
 

The arbitration shall be conducted in English and held in South Africa. The decision of the arbitrator shall be final and binding.

Each party shall bear its own costs unless otherwise determined by the arbitrator.

9. Governing Law

This Refund Policy is governed by the laws of the Republic of South Africa.