Privacy Policy
NEXAR GROWTH GROUP PRIVACY POLICY
Effective date: 24 July 2026
Last updated: 24 July 2026
1. Introduction
Nexar Growth Group respects your privacy and is committed to protecting the personal information collected through our website.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights available to you.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African laws. POPIA requires organisations collecting personal information to explain the purpose of collection, whether information is mandatory, who may receive it and how individuals may exercise their rights.
By using our website, submitting an enquiry, requesting a quotation, applying for a fuel account, placing an online order or making a payment, you acknowledge that you have read this Privacy Policy.
Where consent is legally required, we will request it separately.
2. Our details
Company name: Nexar Growth Group
Enterprise number: K2023990672
Registration number: 2023/990672/07
Business address:
Byls Bridge Office Park Building
14 Block B
Gauteng
Centurion
0157
South Africa
Email address: Elizabeth.parker@nexargrowthgroup.com
Website: www.nexargrowthgroup.com
These details have been taken from the company information shown on Nexar Growth Group’s invoice.
For privacy related requests, complaints or questions, contact:
Email: Elizabeth.parker@nexargrowthgroup.com
3. Personal information we collect
We may collect personal information when you use our website or communicate with us.
This may include:
3.1 Your name and surname.
3.2 Your company name and registration details.
3.3 Your email address and telephone number.
3.4 Your physical, billing or delivery address.
3.5 Your job title and authority to represent a business.
3.6 Information included in an enquiry or quotation request.
3.7 The type, grade, quantity and delivery location of fuel required.
3.8 Fuel account application information.
3.9 Company, director, shareholder or authorised representative information required to assess an account application.
3.10 Bank confirmation details, payment information and transaction references.
3.11 Trade references, credit information and payment history where relevant to a fuel account application.
3.12 Communications sent to Nexar Growth Group through email, telephone, WhatsApp or website forms.
3.13 Your internet protocol address, browser type, device information and website activity.
3.14 Cookie identifiers and analytics information.
3.15 Marketing preferences and records of consent or unsubscribe requests.
We will only request information that is reasonably necessary for the purpose concerned.
4. How we collect information
We may collect information:
4.1 Directly from you.
4.2 Through enquiry and quotation forms.
4.3 Through online orders and payment processes.
4.4 Through fuel account applications.
4.5 Through email, telephone or WhatsApp communication.
4.6 Through cookies and website analytics tools.
4.7 From your company or an authorised representative.
4.8 From suppliers, payment providers, credit bureaus, trade references or verification providers where legally permitted.
4.9 From public company registers and other lawful public sources.
Where you provide information relating to another person, you confirm that you are authorised to provide it.
5. Why we use your information
We may use personal information to:
5.1 Respond to enquiries.
5.2 Prepare and provide quotations.
5.3 Understand your fuel requirements.
5.4 Assess whether we or one of our supply partners can meet your requirements.
5.5 Process and administer online orders.
5.6 Verify customers and authorised representatives.
5.7 Assess fuel account and credit applications.
5.8 Contact trade references or obtain credit information where authorised and legally permitted.
5.9 Arrange fuel supply, payment and delivery.
5.10 Communicate regarding quotations, orders, payments and deliveries.
5.11 Process and verify payments.
5.12 Detect fraud, unauthorised transactions or misuse of the website.
5.13 Maintain financial, contractual and transaction records.
5.14 Improve our website and customer experience.
5.15 Comply with legal, regulatory and contractual obligations.
5.16 Establish, exercise or defend legal rights.
5.17 Send marketing communications where legally permitted.
6. Information required to provide services
Certain information may be required before we can provide a quotation, assess an account application, process an order or arrange a delivery.
Where required information is not provided, Nexar Growth Group may be unable to:
6.1 Respond fully to an enquiry.
6.2 Provide an accurate quotation.
6.3 Verify your identity or authority.
6.4 Approve a fuel account.
6.5 Accept or process an order.
6.6 Process a payment.
6.7 Arrange fuel supply or delivery.
Information requested solely for marketing purposes is voluntary.
7. Fuel account applications
When you apply for a fuel account or payment terms, Nexar Growth Group may, where legally permitted:
7.1 Verify the information submitted.
7.2 Confirm company registration and representative authority.
7.3 Contact trade references.
7.4 Obtain information from registered credit bureaus.
7.5 Conduct identity and fraud checks.
7.6 Share relevant information with the fuel supplier, account administrator or finance provider involved in assessing the application.
7.7 Monitor payment performance and account usage.
Submitting an application does not guarantee that an account, credit limit or payment terms will be approved.
8. Online payments
Online payments may be processed by an independent bank or payment service provider.
The payment provider may collect and process your payment information according to its own terms and privacy policy.
Nexar Growth Group may receive information such as:
8.1 The payer’s name.
8.2 The payment amount.
8.3 The payment date.
8.4 A payment reference.
8.5 Confirmation that a payment succeeded or failed.
Nexar Growth Group will never require you to submit your online banking password, card security code or one time password through an enquiry form, email or WhatsApp.
9. Sharing personal information
We may share relevant personal information with:
9.1 Fuel suppliers and wholesalers.
9.2 Transporters and logistics providers.
9.3 Depots and fuel storage operators.
9.4 Fuel account and fleet card administrators.
9.5 Banks and payment service providers.
9.6 Credit bureaus and verification providers.
9.7 Accountants, auditors and tax advisers.
9.8 Attorneys and debt recovery providers.
9.9 Website hosting, information technology, cloud and security providers.
9.10 Customer relationship management and communication providers.
9.11 Regulators, courts, law enforcement authorities and government bodies where legally required.
9.12 A purchaser, investor, lender or professional adviser involved in a proposed business transaction, subject to appropriate confidentiality obligations.
We will not sell your personal information to unrelated businesses for their own marketing purposes.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small files or identifiers placed on your device when you visit a website.
We may use:
10.1 Essential cookies
These cookies allow the website to function, protect forms, maintain security and process requested services.
10.2 Analytics cookies
These cookies help us understand how visitors use the website, which pages are visited and whether errors occur.
10.3 Preference cookies
These cookies remember choices such as language, location or website preferences.
10.4 Marketing cookies
These cookies may be used to measure advertising campaigns or provide more relevant marketing.
Where appropriate, visitors will be able to accept or reject optional cookies through the website cookie banner.
You may also manage cookies through your browser settings. Disabling certain cookies may affect how the website functions.
11. Direct marketing
Nexar Growth Group may send information about its fuel products and services by email, telephone, SMS, WhatsApp or other electronic channels where legally permitted.
Electronic direct marketing will generally require consent unless an applicable existing customer exception or another lawful basis applies. Individuals must also be provided with a reasonable way to object or unsubscribe.
Marketing consent will be separate from the consent required to submit an enquiry, order, payment or account application.
You may unsubscribe by:
11.1 Using the unsubscribe option in the communication.
11.2 Replying with an unsubscribe request.
11.3 Emailing Elizabeth.parker@nexargrowthgroup.com.
Unsubscribing from marketing will not prevent us from sending necessary communications concerning an active enquiry, quotation, account, order, payment or delivery.
12. International processing
Some website hosting, cloud, analytics, payment or technology providers may process information outside South Africa.
Where personal information is transferred internationally, Nexar Growth Group will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are in place.
13. Information security
Nexar Growth Group will take reasonable technical and organisational measures to protect personal information against:
13.1 Loss.
13.2 Unauthorised access.
13.3 Unlawful disclosure.
13.4 Destruction.
13.5 Misuse.
13.6 Alteration.
These measures may include access controls, password protection, secure hosting, backups, confidentiality obligations and appropriate security monitoring.
No website, email system or internet transmission is completely secure. Users are responsible for keeping their own devices, passwords and email accounts secure.
14. Retention of information
We will retain personal information only for as long as reasonably necessary to:
14.1 Fulfil the purpose for which it was collected.
14.2 Complete or administer an enquiry, order or account.
14.3 Comply with legal, tax, accounting or regulatory obligations.
14.4 Resolve disputes.
14.5 Prevent fraud.
14.6 Establish, exercise or defend legal claims.
When personal information is no longer required, we may delete, destroy or anonymise it.
15. Your rights
Subject to POPIA and other applicable laws, you may request that Nexar Growth Group:
15.1 Confirm whether we hold personal information about you.
15.2 Provide access to your personal information.
15.3 Correct inaccurate, incomplete or outdated information.
15.4 Delete or destroy information that we are no longer authorised to retain.
15.5 Stop processing information in certain circumstances.
15.6 Record an objection to processing.
15.7 Stop sending direct marketing.
We may require reasonable proof of identity before processing a request.
Requests must be sent to:
Elizabeth.parker@nexargrowthgroup.com
16. External websites
Our website may contain links to websites operated by suppliers, payment providers, social media platforms or other third parties.
Nexar Growth Group does not control those websites and is not responsible for their content, privacy practices, availability or security.
You should review the privacy policy of each external website before submitting personal information.
17. Children
Our website and fuel services are intended for businesses and adults who are at least 18 years old.
We do not knowingly collect personal information directly from children through the website.
18. Complaints
Privacy complaints should first be submitted to:
Nexar Growth Group
Email: Elizabeth.parker@nexargrowthgroup.com
Address:
Byls Bridge Office Park Building
14 Block B
Gauteng
Centurion
0157
South Africa
You may also submit a complaint to the Information Regulator of South Africa.
19. Changes to this Privacy Policy
Nexar Growth Group may update this Privacy Policy when its website, services, technology or legal obligations change.
The updated version will be published on the website and will display the date on which it was last revised.