Terms & Conditions
Effective date: 24 July 2026
Last updated: 24 July 2026
1. Introduction
Welcome to the Nexar Growth Group website.
These Terms and Conditions govern your use of our website and any enquiry, quotation request, fuel account application, order or payment submitted through the website.
By accessing or using this website, you confirm that you have read, understood and accepted these Terms and Conditions.
Do not use the website where you do not agree to these terms.
2. About Nexar Growth Group
Company name: Nexar Growth Group
Enterprise number: K2023990672
Registration number: 2023/990672/07
Business address:
Byls Bridge Office Park Building
14 Block B
Gauteng
Centurion
0157
South Africa
Email address: Elizabeth.parker@nexargrowthgroup.com
Website: www.nexargrowthgroup.com
These company details have been taken from the information provided on the Nexar Growth Group invoice.
3. Website purpose
This website provides information about Nexar Growth Group, our fuel solutions and the services available to prospective and existing clients.
Clients may use the website to:
3.1 Learn about our products and services.
3.2 Submit an enquiry.
3.3 Request a fuel quotation.
3.4 Apply for a fuel account.
3.5 Submit an order.
3.6 Make or initiate an online payment.
3.7 Contact our team.
Information published on the website is provided for general information and does not automatically constitute a binding quotation or offer.
4. Using our website
You agree to use the website lawfully and responsibly.
You may not:
4.1 Submit false, inaccurate or misleading information.
4.2 Impersonate another person or company.
4.3 Submit an application or order without proper authority.
4.4 Attempt to gain unauthorised access to the website or our systems.
4.5 Introduce viruses, malicious software or harmful code.
4.6 Interfere with the operation or security of the website.
4.7 Use the website for fraudulent or unlawful purposes.
We may restrict or block access where misuse, fraud or unlawful activity is suspected.
5. Acting for a company
Where you submit information on behalf of a company, you confirm that:
5.1 You are authorised to represent that company.
5.2 You are authorised to provide the information submitted.
5.3 The information provided is complete and accurate.
5.4 You have authority to request quotations, submit applications or place orders on behalf of the company.
We may request proof of your identity or authority before processing a request.
6. Website information
We take reasonable steps to ensure that information published on the website is accurate and current.
However, fuel availability, pricing, delivery areas, delivery times, account terms and product information may change.
Website information should not be treated as a final commitment unless it has been confirmed in an official written quotation, order confirmation or agreement.
We may correct or update website information without prior notice.
7. Fuel products
The fuel product, grade, quantity, price and delivery requirements for each transaction will be confirmed in the applicable quotation or order confirmation.
Clients are responsible for ensuring that:
7.1 The correct fuel product and grade are requested.
7.2 The fuel is suitable for the intended vehicle, equipment or application.
7.3 The delivery information provided is correct.
7.4 The receiving tank has sufficient available capacity.
7.5 The receiving tank and related equipment are safe, suitable and properly maintained.
Nexar Growth Group will not be responsible for losses caused by incorrect information or instructions supplied by the client, except where liability cannot legally be excluded.
8. Quotations
A quotation request submitted through the website is not automatically accepted.
A quotation will only be valid for the period stated in the quotation.
Unless expressly stated otherwise, quotations are subject to:
8.1 Fuel availability.
8.2 Supplier availability.
8.3 Delivery location and distance.
8.4 Required order volume.
8.5 Customer verification.
8.6 Credit approval where applicable.
8.7 Applicable taxes, levies and delivery costs.
8.8 Changes in fuel prices or market conditions.
Submitting or accepting a quotation does not create a binding order until the order has been formally confirmed by Nexar Growth Group or the relevant supplier.
9. Online orders
An order submitted through the website is a request to purchase fuel or related services.
An automated confirmation that we have received your order does not mean that the order has been accepted.
An order becomes binding only once:
9.1 The client’s details have been verified where required.
9.2 The product, quantity and price have been confirmed.
9.3 The delivery location and schedule have been approved.
9.4 Payment has been received or approved credit terms apply.
9.5 An official order confirmation has been issued.
We may decline an order before acceptance where fuel is unavailable, information is incorrect, payment cannot be verified, fraud is suspected or delivery cannot be performed safely or lawfully.
10. Fuel account applications
Submitting a fuel account application does not guarantee approval.
Nexar Growth Group or the relevant account provider may:
10.1 Verify the information supplied.
10.2 Confirm the applicant’s identity and authority.
10.3 Contact trade references.
10.4 Conduct lawful credit, fraud and risk assessments.
10.5 Request additional documents.
10.6 Request a deposit, guarantee or other security.
10.7 Approve a different credit limit or payment term from the one requested.
10.8 Decline the application.
Approved accounts may be subject to separate fuel account terms and conditions.
11. Prices
Fuel prices may change due to supplier pricing, fuel price adjustments, taxes, levies, delivery distance, volume, market conditions and other commercial factors.
Unless expressly stated otherwise:
11.1 Prices displayed on the website are indicative.
11.2 Final prices must be confirmed in writing.
11.3 Delivery charges may apply.
11.4 VAT and applicable taxes may be added.
11.5 A displayed pricing or calculation error will not bind Nexar Growth Group.
Where a price changes before an order is accepted, the revised price will be communicated to the client for approval.
12. Payments
Payments must only be made through an authorised payment process or into banking details confirmed by Nexar Growth Group or the identified supplier.
Payment is considered complete only once cleared funds have been received.
Clients must verify banking details before making payment, particularly where banking details appear to have changed.
Nexar Growth Group will never request your online banking password, card security code or one time password by email, WhatsApp or through an enquiry form.
13. Payment security
Clients are responsible for protecting their banking information, devices, email accounts, passwords and payment credentials.
Nexar Growth Group will not be responsible for payments made into an incorrect or fraudulent account where:
13.1 The payment instruction did not come from an authorised Nexar Growth Group representative.
13.2 The client’s email account, device or system was compromised.
13.3 The client failed to verify changed banking details.
13.4 The client made payment using information obtained from an unauthorised source.
This provision does not exclude any liability that cannot legally be excluded.
14. Third party providers
Nexar Growth Group may work with approved fuel suppliers, wholesalers, depots, transporters, payment providers and other service providers.
Some products or services may be supplied or fulfilled by these third parties.
Where relevant, the applicable quotation or order confirmation will identify the contracting supplier or service provider.
Third party providers may have their own terms, privacy policies and operational requirements.
15. Delivery
Delivery dates and times are estimates unless expressly guaranteed in writing.
Deliveries may be affected by:
15.1 Fuel availability.
15.2 Depot delays.
15.3 Road closures.
15.4 Traffic conditions.
15.5 Weather conditions.
15.6 Vehicle breakdowns.
15.7 Supplier delays.
15.8 Industrial action.
15.9 Safety concerns.
15.10 Events beyond our reasonable control.
Clients must provide accurate delivery details and ensure that the delivery site is safe, accessible and ready to receive the ordered fuel.
Additional charges may apply where a delivery fails because the client supplied incorrect information or the delivery site was inaccessible, unsafe or not ready.
16. Cancellations and refunds
Cancellation and refund rights will depend on whether an order has already been accepted, allocated, loaded or dispatched.
An accepted fuel order may not be cancelled without written approval.
Where cancellation is approved, reasonable costs already incurred may be deducted from any refund.
These costs may include supplier charges, transport costs, payment provider fees and losses resulting from changes in the fuel price.
Approved refunds will only be paid to the verified original payer or original payment method.
Nothing in this section removes any right that cannot legally be excluded.
17. Website availability
We aim to keep the website available and secure.
However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
The website may be temporarily unavailable because of maintenance, updates, hosting problems, technical failures, cyber incidents or circumstances outside our control.
We may change, suspend or withdraw any part of the website without prior notice.
18. External links
The website may contain links to websites operated by suppliers, payment providers or other third parties.
These links are provided for convenience.
Nexar Growth Group does not control third party websites and is not responsible for their content, security, availability, terms or privacy practices.
Clients should review the terms and privacy policies of external websites before using them.
19. Intellectual property
The Nexar Growth Group name, branding, website design, written content, images, graphics and other website material belong to Nexar Growth Group or its authorised licensors.
You may view and use the website for legitimate personal or business purposes.
You may not copy, reproduce, modify, publish, distribute, sell or commercially exploit website content without written permission.
20. Privacy and cookies
Personal information submitted through the website will be processed in accordance with the Nexar Growth Group Privacy Policy.
The website may use essential, analytics, preference and marketing cookies.
Further information is available in our Privacy Policy and Cookie Policy.
21. Important legal notice
This section limits the circumstances in which Nexar Growth Group may be held liable. Please read it carefully.
To the fullest extent permitted by law, Nexar Growth Group will not be liable for indirect or consequential losses arising from the use of the website.
This may include loss of profit, revenue, business opportunity, production, anticipated savings or data.
Nexar Growth Group will not be responsible for losses caused by:
21.1 Incorrect information supplied by the client.
21.2 Reliance on website information that had not been confirmed in writing.
21.3 Third party websites or platforms.
21.4 Unauthorised access to a client’s account, email or device.
21.5 Delays or failures caused by circumstances outside our reasonable control.
21.6 The client ordering an incorrect product or fuel grade.
Nothing in these Terms and Conditions excludes liability for fraud, deliberate misconduct or any liability that cannot be excluded under South African law.
22. Indemnity
To the extent permitted by law, you indemnify Nexar Growth Group against claims, losses or reasonable costs arising from:
22.1 Your unlawful use of the website.
22.2 False or misleading information submitted by you.
22.3 An order placed without proper authority.
22.4 Your breach of these Terms and Conditions.
22.5 Your misuse, handling or storage of fuel after delivery.
This indemnity does not apply where the loss was caused solely by conduct for which Nexar Growth Group cannot legally exclude liability.
23. Complaints
Questions or complaints concerning the website, a quotation, an application or an order may be submitted to:
Email: Elizabeth.parker@nexargrowthgroup.com
Address:
Byls Bridge Office Park Building
14 Block B
Gauteng
Centurion
0157
South Africa
Please include your name, company name, contact details and relevant quotation, order or invoice reference.
24. Governing law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be handled by a court or other competent authority in South Africa, subject to any consumer rights or dispute procedure that applies by law.
25. Changes to these terms
Nexar Growth Group may update these Terms and Conditions when the website, services, business operations or legal requirements change.
The latest version will be published on the website and will show the date on which it was last updated.